FAQ

Selfco is an established Australian equipment finance provider trading as a division of MyState Bank. Selfco has operated nationally via a network of accredited finance brokers since 2003.

We provide a range of finance solutions to Australian businesses purchasing vehicles and equipment for use in their businesses.

No, all finance provided by Selfco is for business purposes. Although we do not offer finance on goods for personal use, MyState Bank offers a range of lending and deposit products for personal use.

Selfco operates exclusively via a network of accredited brokers. Speak to your finance or mortgage broker about applying for finance with Selfco.

Yes, you can request a payout figure by calling us on 1300 12 11 10. We’ll provide you with a payout amount that is valid until a specified date. If you don’t make payment by that date, simply contact us for an updated figure. Please be aware that fees or charges may apply if you repay your loan early.

Prior to selling the goods, you will need to contact us on 1300 12 11 10 to request a payout figure for your account.

Repayments are made via direct debit. To update your bank account or repayment details, simply call us on 1300 12 11 10 and we’ll provide you with a Direct Debit form to complete. This will be emailed to you, once completed can be returned to leasing@selfco.com.au. To ensure changes to the Direct Debit details are in place by your next repayment date, your request will need to be received by Selfco at least 2 working days prior to your repayment date.

Selfco may still consider your application if you have a credit impairment. Credit file defaults often relate to minor issues, such as telecommunications accounts, and may remain listed even after they have been resolved. If your application is otherwise sound, you will need to provide full details of the circumstances surrounding any default so Selfco can assess the impairment.

Yes, however, your account will need to be one month in advance for Selfco to be able to permanently change your repayment date.

A loan balance or statement can be obtained by emailing Selfco at leasing@selfco.com.au or by calling us on 1300 12 11 10. You will need to include your contract number in the email request or provide it when calling our office.

We are committed to providing you with great customer service and products. If you have any concerns, we encourage you to get in touch with us. We take complaints seriously and for that reason we have a structured and supportive complaint process in place.

Yes, at Selfco we are dedicated to our clients and understand we have an important role to play supporting customers who may be experiencing vulnerability and we encourage you to get in touch with us.

Yes, at Selfco we understand that things don’t always go as planned. Please contact our Collections Team for assistance at leasing@selfco.com.au or by calling us on 1300 12 11 10.

If you have recently experienced the loss of someone close to you, we’re here to help you during this difficult time, for information on how we can support you please contact us at leasing@selfco.com.au or by calling us on 1300 12 11 10.